Terms & Conditions

Terms and Conditions for Hotel Reservations

Welcome to LOTTRIPS.COM. The following terms and conditions apply to hotel reservations made through our service. Please read them carefully before completing your booking.

1. Reservation Policy:

• All hotel reservations must be guaranteed with a valid credit card at the time of booking.
• Full payment or a deposit may be required to secure your reservation, depending on the hotel's policy.
• Special requests (e.g., room location, bedding preference, etc.) are subject to availability and cannot be guaranteed.

2. Change Policy:

• Changes to reservations must be made at least 72 hours before the scheduled check-in date.
• Changes are subject to room availability and may incur additional charges if there is a difference in room rates.
• A change fee may be applied, depending on the hotel's policy.

3. Cancellation Policy:

• Cancellations must be made at least 48 hours before the scheduled check-in date to be eligible for a refund, unless otherwise specified in the hotel's policy.
• Cancellations made within 48 hours of check-in may incur a charge of one night's stay or the full amount of the reservation, depending on the hotel's policy.
• No-shows will be charged the full amount of the reservation.

4. Early Departure Policy:

• Guests departing early may be charged for the full reservation or a fee, depending on the hotel's policy.

5. Check-In/Check-Out:

• Standard check-in and check-out times vary by hotel. Please check the specific hotel's policy.
• Late check-out requests are subject to availability and may incur additional charges.

6. Occupancy:

• Maximum room occupancy restrictions apply. Additional guests may be subject to extra charges.

7. Special Rates:

• Special rates (e.g., advance purchase, last-minute deals) may have different change and cancellation policies. Please review these policies at the time of booking.

8. Liability:

• LOTTRIPS.COM acts as an intermediary between you and the hotel. We are not responsible for any loss, damage, or injury that may occur during your stay.

9. Contact Information:

• For any changes, cancellations, or customer service inquiries, please contact LOTTRIPS.COM at [email protected].

10. Agreement:

By making a hotel reservation through LOTTRIPS.COM, you accept and agree to the relevant cancellation and no-show policy of the hotel, and any additional terms and conditions of the hotel that may apply to your reservation or during your stay, including for services rendered and/or products offered by the hotel.

Please note that this is a general guideline, and individual hotels may have their own policies. It is your responsibility to fully understand the terms and conditions provided at the time of booking. If you have any questions or need further clarification, please do not hesitate to contact our customer service team.

Thank you for using LOTTRIPS.COM for your accommodation needs.

Terms and Conditions for Changing and Cancellation of Flight Tickets

Welcome to LOTTRIPS.COM. Please carefully read the following terms and conditions related to the changing and cancellation of flight tickets purchased through our office/online.

1. Ticket Change Policy:

• Changes to flight tickets must be made at least 24 hours before the original scheduled departure time.
• All changes are subject to availability and any fare differences.
• A change fee may apply depending on the fare rules associated with your ticket.
• If the new fare is lower than the original fare, the difference will not be refunded.
• Name changes are not permitted on tickets once booked.

2. Cancellation Policy:

• Cancellations must be made at least 48 hours before the scheduled departure time to be eligible for a refund.
• Cancellations made within 48 hours of departure are not eligible for a refund, except in certain circumstances such as illness or family bereavement, which require appropriate documentation.
• A cancellation fee may apply depending on the fare rules associated with your ticket.
• Refunds will be processed to the original form of payment within 7-14 business days.

3. No-Show Policy:

• Passengers who do not show up for their flight will forfeit their ticket and are not eligible for a refund or change.

4. Special Circumstances:

• In the event of serious illness or family bereavement, changes and cancellations can be made without fees, subject to providing the necessary documentation.
• In the case of flight cancellations or significant delays caused by the airline, passengers will be offered a rebooking on the next available flight or a refund as per the airline's policy.

5. Travel Insurance:

• We strongly recommend purchasing travel insurance to cover unforeseen circumstances that may cause you to change or cancel your flight.

6. Contact Information:

• For any changes or cancellations, please contact our customer service team at [email protected] during business hours.

7. Agreement:

By purchasing a flight ticket through LOTTRIPS.COM, you agree to these terms and conditions.

Please note that these terms are a simplified version and additional terms may apply. It is your responsibility to be aware of and understand the fare rules associated with your ticket, which are provided at the time of booking. If you have any questions or concerns regarding these terms, please contact our customer service team for clarification before finalizing your purchase.

Thank you for choosing LOTTRIPS.COM for your travel needs.